The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES: Drive for Results
- Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
- Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
- Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
- Participates in visual directives including monthly store sets and sales floor maintenance.
Customer Experience:
- Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
- Ensures prompt resolution of customer concerns.
- Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
- Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
- Signs up clients for reward program.
- Builds and maintains a solid customer following through clienteling and wardrobing.
- Knows current product fit and style assortment offerings in store and on-line.
- Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
Operational Excellence:
- Supports replenishment activities that keep the store full and abundant.
- Assists with locate fulfillment.
- Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
- Assist with boutique cleanliness and organization
Teamwork and Growth:
- Promotes an inclusive, collaborative approach to problem solving.
- Seeks personal developmental opportunities and readily solicits feedback.
- Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
- Culture Living: the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
- Courage: Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:
- High School diploma or equivalent.
- Retail or sales experience preferred.
- Excellent customer service skills.
- Able to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Able to communicate with customers, Associates, and Management.
- Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS:
- Constant Walking/Standing- 67-100% of 8-hour shift.
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
- Frequent Climbing- 34%-66% of 8-hour shift.